FAQs

Order

Q: How do I place an order?
A: Browse a category from the menu, select the item you love, and you’ll be taken to the product page. Choose your color, size, and add any special requests if needed, then proceed to checkout.

Q: Can I cancel my order?
A: If your non-custom order hasn’t shipped yet, please contact our customer service team as soon as possible. We’ll do our best to help.

Q: Can I place an order by phone?
A: At the moment, we’re unable to process orders by phone. You can easily place your order through our website using a computer or smartphone.

Q: Can I pay with a credit card?
A: Yes, we accept all major credit and debit cards, including Visa and Mastercard.

Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards. Pre-payment options such as bank transfer, Western Union, or MoneyGram may be available — please contact our support team for details.

Q: Is my payment secure?
A: Absolutely. modabridals.com follows industry-standard security practices. Our website is PCI compliant, and all payment information is encrypted via Secure Socket Layer (SSL).

Vouchers & Discount Codes

Q: Where do I enter my discount code?
A: You can enter your code during checkout. The discount will be applied to your shopping cart total.

Q: How many times can I use a discount code?
A: Discount codes can typically be used once per order while the promotion is active.

Q: I signed up for the newsletter — where is my code?
A: Please check your inbox and confirm your subscription through the activation email. Your code will be shown after you click the confirmation link.

Sizing

Q: How do I find my size?
A: Each product page includes a detailed size chart. Measure yourself and choose the size that matches your measurements. Dress sizing may differ from your regular clothing size.

Q: How should I measure myself?
We recommend measuring:

• Bust: Around the fullest part

• Waist: Around your natural waistline

• Hips: Around the fullest part

Wear fitted clothing while measuring. If the dress has a built-in bra, measure without wearing a bra.

Q: My measurements don’t match one size — what should I do?
A: You can select custom sizing and provide your measurements in the order notes. Additional fees may apply.

Q: Are your sizes standard UK/EU sizes?
A: Dress sizing is not standardized across brands. Please always refer to our size chart.

Q: What is custom sizing?
A: Custom sizing allows your dress to be made according to your personal measurements for a closer fit. You can also request a specific dress length in the Special Instructions box at checkout or email us within 24 hours of ordering. Our tailors will review your request and confirm if it’s possible.

Shipping

Q: What shipping options do you offer?
A: We offer standard and expedited shipping worldwide. For large wholesale or bulk orders, please contact us directly.

Q: How long does delivery take?
A: After your order leaves our quality control facility, delivery usually takes about 7–8 days, depending on the destination.

Q: Can I change my shipping address after ordering?
A: Yes, if your order hasn’t shipped yet. Once the parcel has been processed for shipping, changes are no longer possible.

Account Issues

Q: I can’t log into my account — what should I do?
A: Please double-check your email and password. If you still have trouble, contact customer service with your account details for assistance.

Q: How do I update my account information?
A: Log in to your account to update your details. If you need help, contact our support team.

Q: I forgot my password — how do I reset it?
A: Click the password reset link on the sign-in page. If that doesn’t work, contact us and we’ll assist you.