Returns, Refunds & Cancellations Policy
We’re proud of our quality and want you to love your purchase. If something isn’t right, we’re here to help.
Returns (Standard Size Dresses Only)
We accept returns on eligible standard-size dresses within 14 days of delivery.
Return Conditions
To qualify for a return, items must be:
-
Unworn, unwashed, and unaltered
-
In original condition with tags attached
-
Free of stains, odors, lint, or damage
Items showing signs of wear or alteration may be refused.
Exchanges
We understand that sometimes you may need a different size, color, or style.
While we’re unable to offer direct item-for-item exchanges, we’ve made the process simple. Please start by submitting a return request for your original item. Once your return is arranged, you’re welcome to place a new order online for the replacement you prefer.
After we receive and process your approved return, your refund will be issued to the original payment method.
This approach helps ensure the fastest processing time and allows you to secure your preferred item without delay.
How to Start a Return
Email our after-sales team at service@modabridals.com before sending anything back.
Returns sent without approval will not be accepted.
Do not use the address on the package — we will provide the correct return address.
Fees & Shipping
-
A 10% restocking fee applies to returned items
-
Original shipping fees are non-refundable
-
Customers are responsible for return shipping costs
Items That Cannot Be Returned
-
Custom or personalized items
-
Earrings and personal care items (hygiene reasons)
-
Final sale items
-
Orders where incorrect size/color was selected by the customer.(it could be exchanged)
We do not support “buy multiple, keep one” purchases.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
-
Take clear photos
-
Contact service@modabridals.com immediately
Eligible cases qualify for a full refund or replacement once verified.
Sizing & Fit
All dresses are handmade and may vary up to 1 inch from listed measurements.
If your dress differs by more than 1 inch from the ordered size, we may offer limited alteration reimbursement. A tailor receipt is required.
If the dress matches the size ordered but does not fit, local tailoring is recommended at your own expense.
Color Differences
Slight color variation may occur due to lighting, screens, or fabric batches. This does not qualify as a defect. If you believe you received the wrong color, contact us for review.
Order Cancellations
Because dresses are made to order, cancellations are time-sensitive:
| Time After Payment | Refund |
|---|---|
| Within 12 hours | 90% of product price + full shipping |
| 12–24 hours | 80% of product price + full shipping |
| 24–48 hours | 50% of product price + full shipping |
| After 48 hours | Shipping cost only |
| After shipment | Cannot cancel |
Gift Cards
-
Only one gift card may be used per order
-
Gift card purchases are non-refundable
We Are Not Responsible For
-
Returns lost or damaged in transit
-
Damage from misuse, chemicals, pools, or improper care
If you have questions, our team is happy to help: service@modabridals.com